Contact Us


Check our KickStarter Page for the Magnifi product video.

kickstarter

FAQ



1. WHERE IS MY INTERNATIONAL SHIPMENT?

Our international shipments often take longer to arrive than our domestic shipments. All international shipments are sent via USPS First class international post. Due to the potential for customs related delays, international packages can take up to 20 business days to arrive. More information on this method of delivery and the expected time of delivery is available on our Store Page.

For these international itineraries, the tracking info can also be a bit confusing. Tracking information is available for the US domestic portion of the itinerary only, as the remainder of the transit is handled by the corresponding foreign mail service. The next most affordable full tracking international option (DHL, UPS, etc.) is $50+US, so we don't offer express shipping, except in some extreme cases, when such arrangement is made prior to order. The last tracking entry before leaving the US is typically "dispatched to sort facility" or "processed through sort facility". Because the remainder of the journey is handled by the foreign mail service, we do not have access to any tracking information beyond what is available through the tracking link sent to you at the time of shipment.

If your package is being held for some reason (VAT due, etc.), your local post is supposed to notify the recipient of the hold, however they occasionally neglect to do so. Thus, a quick call to your local postal office with your name and address as references can resolve the large percentage of international missing package issues.

The vast majority of our international shipments arrive safely, however if you still have not received your package by the 20 working days mentioned on our webstore, please let us know. We would be happy to file for the lost package insurance claim on your behalf and resend your Magnifi order!

2. DOES MAGNIFI SUPPORT THE IPHONE 5S / 5C?

Magnifi supports the iPhone 4/4S and the iPhone 5/5S. The iPhone 5C is a bit fatter, longer and wider than the iPhone 5/5S, so we don't yet have a case that supports the iPhone 5C. Checkout our Store Page for more details!


3. WILL MAGNIFI WORK FOR ME?

Given the wide variety in optical instruments out there, it is essential that you measure your application against Magnifi's specifications before ordering to ensure that Magnifi will work for you.

As long as your application's eyepiece falls within Magnifi's specifications listed on our Store Page, we offer a 7-day satisfaction guarantee Return Policy, the details of which are also found on our Store Page.

Five minutes and a ruler can tell you whether or not Magnifi is a good fit for your application. Specifically:

1. Magnifi is designed to work with eyepieces that are 1in – 1.5in in external diameter (25mm – 38mm).
2. Magnifi must also be able to slide over the eyepiece at least 1in (25mm) without obstruction, so that the camera's optics can get close enough to the eyepiece for alignment.

Eyepiece




4. WHAT IF MY APPLICATION FALLS OUTSIDE OF THE SPECIFICATIONS ABOVE?

Magnifi fits a wide array of optical instruments, but not every one. We are currently in the process of expanding the Magnifi product line to include new eyepiece adapters (the lower portion of Magnifi that clips on your eyepiece).

The new line of adapters are aimed at covering optical instruments that have exceptionally oversize eyepiece diameters, short eye-heights, or obstructions in the vicinity of the eyepiece that prevent Magnifi from sliding on completely.

Magnifi's new adapters will be backwards compatible with user's existing cases via Magnifi's universal bayonet connector.

If you'd like us keep you posted when the new adapters become available, send us an email at the address at the end of the FAQ with the title: "Magnifi Adapters Launch: Keep Me Posted". If you can, include your eyepiece dimensions to help us ensure that the new adapters will work for you.


5. WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept most major cedit cards (VISA, Mastercard, Discover, and American Express) as well as Paypal and eCheck via our Store Page. If you are unable to use the website, we have a mail order option by US checks. If you would like to use this option, please email us for details.


6. DO YOU ACCEPT PURCHASE ORDERS AND/OR CREDIT TERMS?

You are welcome to send us a PO, however we are too small of a company to have our own Accounts Payable department to chase down past due payments. Thus we require prepayment via our website or by US check prior to shipment. See #5 above for more details regarding payment methods.


7. DO YOU HAVE A DISTRIBUTOR IN MY REGION / COUNTRY?

Currently, we only sell direct to customers via our website, however we are considering a distributor program in the near future. If you are a potential distributor, please send us an email with info on your company, and we will add you to the application launch announcement, when things are ready.


8. DO YOU OFFER AN EXPEDITED SHIPPING OPTION?

We seek to fulfill orders in as quickly and efficiently a manner as possible to better serve our customers. Our shipping process is highly automated, and there is a fair chance that orders placed via our website will go out with standard shipping, before we can catch it to change the shipment method. Thus, at this time, we can only offer expedited shipment when arranged prior to order.

Full details of our standard shipping options (both domestic and international) can be found on our Store Page. Domestic shipment in particular is relatively quick and affordable at 2-5 business days and 6 USD per Magnifi.


9. IF YOU HAVE A BURNING QUESTIONS THAT CAN'T BE ANSWERED BY THE RESOURCES ABOVE,

then by all means send us an email at:

info@arcturuslabs.com.
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